Terms of Trade

Terms of Trade

Prices mentioned are in New Zealand Dollars. Freight will be added for New Zealand deliveries at check out. For prices see Terms of Trade. For delivery outside New Zealand email us on info@thewildwalnut.co.nz

Returns Policy

Our goods have a shelf life of 2 years unopened. Upon opening goods should be kept refrigerated and used within six weeks. Once the goods are in your possession we cannot be responsible for any fault with the products because their care is out of our control. Exception to this is in the case of a manufacturing fault or recall only.


 

Security

We use dps secure network for all our transactions. For more information visit www.dps.co.nz

Privacy

Confidentiality is our guarantee to you. We respect your privacy and we are committed to protecting all personal information that you share with us. When we require information to provide services that you request, or when you choose to provide us with your personal information, we guarantee that it never will be released without your permission, under any circumstances.

Order and Online Payment

Select what you would like to purchase from the categories and proceed to make payment. We require 100% payment when ordering which can be made by credit card Mastercard or Visa. All prices given are in New Zealand Dollars. Please note "Once an order has been made it cannot be cancelled"
 

Delivery Address and Method

We are unable to deliver to Post Office Box numbers. Please supply a physical address for all orders. The courier will require a signature upon delivery. If you are not at home when the courier calls and you have not requested special delivery instructions at the time of ordering, the courier will leave a card with contact details so you can arrange a suitable alternative delivery time.

If you request goods to be left in a specific location at your home in your absence this gives permission for the courier to leave the delivery without a signature.

Any courier damage must be notified within 24 hours of delivery, by email or telephone.